Data and insights underpin everything we do in the CX space and our proprietary technologies and innovations offer integrated solutions to help you truly understand what your customers and your employees think and feel about their experience.
We apply direct expertise from our service delivery operations, along with data integration from multiple sources, and consolidate this into our internally developed interface. Our team of expert analysts apply their sector-specific CX knowledge along with Machine Learning, Open Source Data and AI to interpret trends and identify actionable insights.
Our aim is to help you get a deeper understanding of the customer satisfaction and sentiment of your brand, viewed through easy-to-use visual dashboards so you can make data-informed decisions to take your CX to the next level. We want to help you future-proof CX through predictive analysis, preventative measures and continuous improvement.
We aim to give you deeper understanding of your customers and their behaviour by asking the right questions at the right points on their journey. We then convert this data into insights you can act upon.
You can be confident about the decisions you are making to improve the customer experience, knowing they are based upon real-world insights.
We provide live access to key metrics for your customer service operations, so you can see satisfaction and sentiment to pinpoint actionable insights to elevate standards and the overarching customer experience.
Plugging in additional sources like flight schedules, customer footfall or local events can also help to enable an even clearer picture of potential CX impactors and how to overcome them before they happen.
Benefit from our benchmarking and best practice tools, where we take CX data and insights from multiple brands, sectors and external sources and analyse these using advanced Machine Learning models against your own performance metrics.
And we don't stop there. With further endorsement from our analyst experts, we advise you on the key learning and innovations to take your service to the next level.
Our in-house team has the capability to build software solutions that ensure your teams have the tools and resources they need to deliver great CX, from Guest Service bookings to site information and plans.
We support the seamless management of operations across all the areas that can impact CX. From H&S compliance to uniform checks, our interactive software and easy-to-use dashboards will save you time and resources.
Introducing fully integrated data analysis and insights at Terminal B, LaGuardia Airport in New York.
Development of bespoke apps, surveys and reporting solutions at Battersea Power Station.
