Our ethos is EX = CX.
We work with brands globally to craft and nurture brilliant Employee Experience, delivering exceptional Customer Experience.
We explore your desired customer satisfaction and employee engagement ambitions in order to create CX and EX strategies aligned to your business goals. This elevates team performance and drives customer loyalty.
Enhancing your service vision and culture, we will ensure all your teams know the important part they play in your success.
We gather employee feedback and host discovery sessions to help you listen to what really matters to them and the customers they serve. Happy employees will help to create happy customers. EX= CX.
We want to help you stay ahead of customer reviews. Our proprietary CX analytics platform can immediately identify the true drivers of CSAT.
This enables prioritisation of customer improvements and initiatives which can elevate standards, build loyalty and boost company performance.
We work with you to create a CX & EX strategy that sets a service aspiration for everyone in the organisation, providing employees with the direction and understanding they need to deliver extraordinary customer service and create loyalty and differentiation for your brand.
Our services beyond strategy include learning, people solutions, AI enhanced data insights and behaviour analytics. Ethos Farm provides end-to-end CX transformation for your brand.
