Ethos Farm manages Guest, Occupier and Residential Services at Battersea Power Station, working in partnership with Savills and Battersea Power Station Development Company. In addition to the delivery of its People and Learning and Innovation solutions, Ethos Farm identified multiple data and technology opportunities to monitor and report on operational KPIs, customer sentiment and satisfaction - in turn identifying actions to further enhance the customer and employee experience at Battersea Power Station.
Ethos Farm has introduced a number of data and technology solutions, to support Savills, its teams and Battersea Power Station guests, including:
Developed and managed by Ethos Farm's in-house Data and Technology Team, unique geo-tagged surveys enabled the operational team and client to pin-point customer responses, such as from the washrooms, and take immediate action. The introduction of an optimised booking and management process for guest services, including mobility scooters and kiddy cars, drove team efficiency and provided them with the tools needed to fulfil their roles. An electronic record of individual stores and eateries, including dietary and allergy information, gave teams the confidence to inform guests, ensuring accuracy of responses and driving customer satisfaction.
