People are the most important asset of any organisation. As an accredited Great Place to Work™ and Top 100 Employer for Well-being & Women, we know what it takes to create an exceptional employee experience to attract, recruit and retain the very best talent.
Whether we are supporting you to recruit a new team, to engage & inspire your existing team, or to transfer your front-line workforce to Ethos Farm for us to look after, we will always follow our ethos of EX = CX.
We design target operating models for your business. This includes identifying roles and managing the recruitment campaign to attract talented ambassadors who will successfully interact with your customers.
We have the capability to handle your end-to-end CX resourcing requirements. We can look after your entire customer-facing workforce on an outsourced basis, provide strategic & shorter term customer campaign support, run your contact centre or helpdesk. Every member of our team is ready to make a difference with one common goal; to deliver extraordinary service toi ncrease the satisfaction and loyalty of your customers.
Employees are at the heart of what we do. We ensure teams and individuals understand their 'why' and work with them to unlock their potential. We recognise and reward performance and connect front line workforces to the overarching CX strategy so that everyone knows the significant contribution they make to the customer experience.
Our CPD accredited Learning & Capability team connects people to your service vision and goals so they have the knowledge, skills, behaviours and tools to always perform at their best.
Working in partnership with Westfield, we're taking Customer Experience standards to new heights.
As the trusted customer service partner, we deliver guest experiences for Battersea Power Station, Residential Concierge and 50EB.
