In 2019, Ethos Farm was appointed to be the Customer Experience (CX) provider for Terminal B at LaGuardia Airport in New York, to help achieve the terminal's vision to transform the airport experience into a world leading guest experience. In addition to supporting LaGuardia Gateway Partners and Terminal B with its CX Strategy, Target Operating Model and Training solutions, Ethos Farm was asked to devise and facilitate its Data Intelligence Programme, to drive actionable insights that improve and deliver an exceptional guest experience each and every day.
In addition to its CX Consultancy, Technology and Training solutions for LaGuardia Gateway Partners at the major airport in New York, Ethos Farm supported Terminal B to further understand its guests and employees, including:
Ethos Farm is proud to have supported Terminal B in being voted World's Best New Airport Terminal in 2023, and in earning a perfect 5-star rating from SkyTrax as the first terminal in North America to achieve this designation. Ethos Farm's data and technology solutions continue to add value and support Terminal B and its stakeholders understand more about its guests, and ensure continued achievement towards its longer-term strategic goals.
