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Ethos Farm is an award-winning specialist in elevating Employee Experience (EX) and Customer Experience (CX).
We work with leading brands globally across sectors including Aviation, Retail, Rail and Real Estate, to cultivate and nurture thriving cultures; brilliant employee experiences deliver exceptional customer experiences.
We deliver a comprehensive end-to-end approach; we start by defining a service vision, then recruit, motivate and lead ambassadors that reflect your brand, and connect them with learning solutions to bring your service vision to life. Data underpins everything we do, so you're at the forefront of customer and employee experience.
The outcome? Thriving teams, smiling customers and flourishing business.
Sally is our CEO and Founder, everywoman Entrepreneur Award Winner and CX Leader of the Year. For two decades, Sally has worked with with airports, airlines, retailers and brands around the world to create exceptional customer experiences, enhance service scores and drive non-aeronautical revenues. Under her leadership, Ethos Farm has become globally recognised, received over 20 industry awards and ranked as one of the fastest growing privately owned UK companies for two years running.
Lauren is Co-Founder and President of Ethos Farm Americas. She has over 15 years experience in airports and travel retail across Europe, the Middle East and America. Lauren has mobilised multiple companies globally, delivering Operational Readiness, Customer Elevation and Sales Optimisation programmes with great success.
Josie, Co-Founder is a CIPD-qualified, learning, operations and organisation development professional, with over 10 years experience operating at board level of regulated, complex organisations. She has led extensive transformational change projects during her career, responsible for the strategic leadership of training operations in the UK and overseas, including as Head of Operations, Finance and Planning for the BBC
Sally is our CEO and Founder, Everywoman Entrepreneur Award Winner and CX Leader of the Year. For two decades, Sally has worked with airports, airlines, retailers and brands around the world to create exceptional customer experience, enhance service scores and drive non-aeronautical revenues. Under her leadership, Ethos Farm has become globally recognised, received over 20 industry awards and ranked as one of the fastest-growing privately-owned UK companies for three years running in the ST100.
Lauren is President of Ethos Farm Americas. She has over 15 years' experience in airports and travel retail across Europe, the Middle East and America. Lauren has mobilised multiple companies globally, delivering Operational Readiness, Customer Elevation and Sales Optimization programs with great success.
Josie, our Strategic Advisor for Learning & Capability is a CIPD-qualified, learning, operations and organisation development professional, with over 10 years' experience operating at board-level of regulated, complex organisations. She has led extensive transformational change projects during her career, responsible for the strategic leadership of training operations in the UK and overseas, including as Head of Operations, Finance and Planning for the BBC.
Scott is our COO leading our UK and International operations (excluding Ethos Farm Americas) for Consultancy, Learning & Innovation and People Solutions. Scott’s experience extends across airlines, airports and in the rail industry, holding senior positions and leading transformation programmes across CX, EX and operations as well as consulting and executive coaching.
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We work with brilliant brands around the world, delivering Consultancy Services, People, Learning and Innovation, and Data and Technology solutions. Greater things happen when we all work together, and we're proud of the extraordinary experiences we're creating, working as one service-focused team.
We are always on the lookout for amazing people who share our passion for customer experience who and want to join our award-winning team. A Great Place to Work™ since 2022.
