Legal & General Investment Management (LGIM) were looking to embrace a service-oriented model, focused on enhancing real estate asset management and occupier relationships. They needed their FM partner, Bellrock, to appoint a new Front of House service provider to create richer, more collaborative relationships with occupiers and guests, to enhance their experience across the office portfolio.
Ethos Farm worked with the LGIM & Bellrock FM teams to revitalise Front of House services to increase occupier satisfaction and guest experience, including:
LGIM & Bellrock are so delighted they have appointed Ethos Farm on further sites. Not only have they seen an increase in occupier satisfaction, but technology that continues to be leveraged to provide and act on real real-time feedback. Social value has been enhanced through stronger relationships with local communities, and well well-attended events and initiatives have created a positive environment where occupants want to work. Ethos Farm is playing a vital role in enhancing the occupier experience, crucial for the success and reputation of multiple assets in the LGIM portfolio.
